Disney Springs

When to arrive

We open at 10 am, but our line typically begins to form at 9 am, when the parking garage opens.

We are very busy at this location. Plan accordingly! You’ve been warned. Don’t send us a nasty email if you can’t get in, pretty please!

How does the Virtual Queue work?

Our virtual queue helps us handle volume. It is almost always active. When our line gets too long, we switch to a Virtual Queue. We will text you when to return to the store. After receiving your text, you will check in at the end of our return line. For our international guests, we will give you a return time if you can’t receive texts.

Queue sign-up must be done in person. When busy, you will find our staff to the right of our front door under the protection of our Gargoyle.

It is very helpful for our crowd control if you can return inside of 15 minutes. However, we won’t turn you away if you return later in the day.

How long will you have to wait?

There will almost always be a line outside. Monday wait times are hit and miss. Tuesday and Thursdays we often won’t need a virtual queue. Friday to Sunday are going to be busy with wait times between two and five hours via the virtual queue, and capacity on the wait list maxing out around 7 pm.

The earlier you arrive, the shorter the wait and the better the selection since limited edition items sell out first.

A general rule, if the parks are slammed, we’re slammed.

Can we have hot cookies?

Hot Cookie Hour is between 2 pm – 3 pm and 7 pm – 8 pm everyday. Not gonna lie, it can be tricky when the virtual queue is active. You’ll want to get there early on busy days.

Planning can be easy on days when there is no virtual queue, but coming in the last 30ish minutes of the day can be risky! It takes us about 30 minutes to move through a full line, so we have to cut off the line before we close, not at close.

Pre-Orders are not available at Disney Springs

Delivery, shipping, and preorders are not available at this location. We also don’t stock whole cakes for purchase. Preorders are only available at the original store at East End Market, located 20 miles into Orlando.

Other Questions?

Gideon’s is a 100% handmade bakery, so we do things a little differently. Please visit our FAQs page for answers to other questions. You can also email us anytime via our contact page.

Thank you so much! We look forward to saying hello!